Privacy Policy
This Privacy Policy describes how Vital Signs of Eastern NC (DBA Vital Signs Co.) ("we", "us", or "our") collects, uses, and shares information when you visit vitalsignsco.com, request a quote, or use our customer portal and related services.
Information We Collect
- Contact details you submit (name, company, email, phone, project details, files).
- Account information such as name, email, and role/permissions if you use the portal.
- Customer and job data you enter, including contacts, addresses, and notes.
- Files you upload (e.g., artwork, proofs, PDFs).
- Payment and invoice records you create within the portal.
- Usage and diagnostic data, including website analytics, to help us improve our services.
How We Use Information
- Respond to quote requests and provide sign, print, wrap, and installation services.
- Operate the customer portal (quotes, proofs, invoices, and project tracking).
- Send emails or SMS messages you initiate (e.g., proofs or invoices).
- Improve, troubleshoot, and secure our website and services.
SMS Communications
If you opt in to receive SMS messages, we may send account, order, or proof updates related to your project. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or contact us at the email address below. Consent to receive SMS is not required to purchase or use our services.
Sharing of Information
We may share information with:
- Service providers (e.g., cloud hosting, email, SMS, payments, analytics) to run our site and shop.
- Integrations you enable (e.g., QuickBooks Online).
- Authorities if required by law or to protect our rights.
Data Retention
We retain information for as long as needed to provide services, fulfill quotes and jobs, or as required by law. You can request deletion subject to legal or operational requirements.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure.
Your Choices
- Update or correct your information by contacting us or in the customer portal.
- Contact us to request deletion or export of your data.
We Do Not Sell Personal Data
We do not sell your personal information.
Contact Us
Vital Signs of Eastern NC (DBA Vital Signs Co.)
425 Marine Blvd, Jacksonville NC 28540
Email: sales@vitalsignsco.com
Phone: (910) 938-6969